Verified traveler
30. Mai 2024
I booked this hotel through ******* and applied a $100 gift card. The total amount of my stay was billed immediately and the gift card was not applied. Upon seeking resolution, I was informed by BW that it was an ******* error and that I could not edit my reservation to reflect the gift card discount, nor could I cancel the reservation and start over.
Pool was closed - water green and murky, some paper debris floating in it. No one knew when it would be serviced, no prior indication it was closed.
Thermostat clicked loudly and did not always connect to wall fan when adjusting temp. Vanity light burnt out, bulb black. Bathroom light flickered constantly. Cigarette burns in comforters. Bathroom door barely cleared toilet - very cramped bathroom. No bathroom ventilation. Shower head pink/orange residue, poor putty job barely holding it in the wall. Asked room service for towels, was told someone would bring them to room but never got them.
Listed as non-smoking on reservation, but smelled vaguely of smoke. Other rooms' doors had [NO SMOKING] sings displayed, making me think mine was a smoking room.
Breakfast was poor quality. Old fruit, watery eggs and gravy, spongy sausage, rubbery bacon, some juice dispensers out of order.
Staff was friendly and I felt safe, but that's the only up-side. Will not be staying here again.
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